Service

 
We offer OTC benefits administration services that make it easy for your health plan to provide a hassle-free supplemental benefit program. Our program allows for health plans to simply provide us with the eligibility file and our full support staff manages the rest. Accommodating all eligibility file formats, our comprehensive and flexible OTC technology platform that can accommodate:
  • Daily, weekly, or monthly eligibility file processing
  • Complete plan reporting to support financial and CMS requirements
  • Online ordering integration
Experience far fewer administrative burdens, as Convey takes care of:
  • CMS-compliant catalog development (print and online) and distribution
  • OTC online ordering management and maintenance
  • Formulary development and annual program updates
  • OTC product procurement and distribution management
  • Educational, program, and informational inserts in OTC product shipments
 
When working with our team, health plans know that our contact center is managing incoming and outbound member interactions. Our English and Spanish speaking staff can communicate effectively with your members. And, we tap into external language services to handle other languages, as needed.
 
We support 7 of the top 10 Medicare Advantage providers. As such, our services focus on providing health plans a solution that brings value. Our goal is to provide a program that keeps members happy through a hassle-free, member-centric OTC benefits solution.
 
For more information about the ways in which Miramar:OTC can help you manage your OTC program, contact us at OTCSolutions@conveyhs.com.