Over the Counter Program Administration Services Offered by Convey Health Solutions

Tuesday, January 16, 2018

Convey Health Solutions has extensive experience handling over-the-counter (OTC) program administration for some of the largest insurance providers in the country. Convey administers an over-the-counter benefit for over 800,000 plan members. In addition, the Convey OTC technology platform was developed with healthcare specifically in mind. It is equipped to support all benefit designs and is highly flexible, allowing our team to update the system as needed to remain compliant with Medicare laws and regulations under the leadership of our own chief compliance officer.
 
The OTC Programs Available
 
There are three primary OTC programs that we offer at Convey Health Solutions:
 
Total Solution Offering - Combining our business process outsourcing services and technology platform will not only save you time, manpower, and money, but also allow you to provide exceptional service to your enrollees.
 
Software as a Service (SaaS) - Our software platform can be offered as a stand-alone to effectively administer OTC benefits for Medicare Advantage and Medicaid members across the United States. This platform allows your member services team to accurately and compliantly record member orders, and integrate with your fulfillment solution.
 
Business Process Outsourcing (BPO) - Our OTC-specialized staff can log in remotely and administer an OTC program using your software.
 
Depending on your specific needs, we can provide you with a variety of CMS-compliant OTC services as part of our total solution offering, ranging from OTC product procurement and distribution to inbound call handling and multi-channel member outreach. Our over-the-counter program administration service is a turnkey solution that is designed to fully manage your OTC benefits package. All we require is an eligibility file to get started.
 
For more information about the ways in which Convey Health Solutions can help you manage your OTC program, contact us today.