The OTC Benefit Vendor of Choice

Tuesday, March 20, 2018

At Convey Health Solutions, we have a highly trained team specializing in OTC benefit vendor solutions. We are a first tier entity that has been administering CMS approved OTC programs for Medicare and Medicaid plans since 2008. Our team can alleviate the strain that OTC benefit fulfillment may be placing on your infrastructure.

The Services We Provide
As an experienced Medicare and Medicaid OTC vendor, we are able to provide a variety of services. For example, as part of Convey's OTC benefit fulfillment, our team can handle a number of different CMS-eligible services, including:

• Formulary development & updates
• OTC product procurement & distribution
• Annual CMS-compliant catalog development
• Inbound call handling & customer service
• Multi-channel member outreach capabilities
• Flexible OTC technology platform &reporting
• Monthly quality assurance audits
How We Ensure OTC Benefit Compliance
We understand how important it is to remain in full compliance with healthcare laws and regulations. In order to assist, Convey Health Solutions employs a dedicated compliance team lead by our Chief Compliance Officer. Not only do we collaborate with your compliance team, but we ensure that our purpose-built technology and internal processes remain current with all regulations and client requirements. Convey's OTC benefit fulfillment follows:

• The Seven Fundamental Elements of an Effective Compliance Program (OIG)
• PCI DSS requirements
• Privacy and Security regulations: HIPAA, PHI, PII, HITRUST