OTC Debit Card | An OTC Benefit Card with Award-Winning Service

Wednesday, February 3, 2021

Today’s Medicare Advantage members are savvy consumers who recognize the value of their health plan’s OTC benefit as a highly useful and meaningful tool to help manage their health. Now, many of them are also learning just how useful an OTC debit card can be.

The intensity of competition within the Medicare Advantage (MA) marketplace commands health plans to consistently identify solutions that contribute to enrollment growth and control costs. As a focal point of Convey’s thoughtfully developed, member-centric OTC services, Convey’s OTC debit card is a solution that will do just that.  

“At Convey, customer support and engagement are at the heart of our services and we have always put the best interests of our members first,” stated Melissa Murray, Convey’s vice president of operations. “When building the OTC debit card solution, we integrated member support services into every step of the process, as it is for all other ordering channels we provide. The result is that beneficiaries receive exceptional customer service.”

The point-of-sale OTC benefit card is supported by Convey’s Miramar technology and administrative services. Members receive an OTC debit card with a pre-determined allowance for approved, health-related OTC products such as cold and flu medications, incontinence supplies, and pain relievers that they can use at any of the thousands of retail locations across the country. Fully trained, dedicated customer service advocates are available to them if they have questions.

Besides the in-store purchasing available to them with their OTC debit card, members may choose from Convey’s other integrated product procurement methods for their ease of access:

  • Online through a health plan branded website
  • Phone support with dedicated OTC advocates
  • Mobile app for access to their benefit from anywhere
  • Mail-in forms provided to members through Convey fulfillment services

Award-Winning Customer Service

As the market-leading provider of supplemental OTC benefit administration services, Convey delivers solutions that members genuinely appreciate while helping ensure a health plan’s success. The expertly designed OTC debit card is no exception.

Convey manages member experience, compliance, and utilization, so health plans can focus on their core competencies. MA beneficiaries receive Convey’s award-winning customer service throughout their supplemental benefits experience.

Features of Convey’s OTC Debit Card for the Payer: 

  • Partnership with the #1 Visa global payments processor for secure, real-time updatesOTC products on store shelf
  • Providing member access to retail locations within an average of 10 miles from their homes
  • A fully compliant and customizable multi-channel OTC solution to meet your plan requirements
  • Expanded service offerings that include seamless benefits management, transaction activity and account balance assistance, and enhanced mobile and web capabilities
  • A solution that is part of a larger concierge supplemental benefits program
  • The ability to integrate into a more comprehensive flex wallet program

To learn more about Convey’s OTC debit card, contact us. We are here to help you grow your OTC and other supplemental benefit programs!

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