OTC Approach

With Miramar:OTC, you can provide members with exactly what they need and want, without placing an unnecessary burden on your own staff and resources. With our A to Z approach, you can be sure that everything is properly managed as we:
  • Send catalogs directly to members
  • Process member orders placed online, through a mobile app, by phone calls, or via mailed-in cards
  • Provide convenient home delivery
  • Ensure CMS compliance and quality assurance with monthly internal audits
  • Deliver financial and CMS reporting
With our concierge approach, you can have confidence that our solution upholds all the hallmarks of a successful program:
  • Precision – dedicated member service contact center for placing OTC orders using an easy-to-read catalog
  • Attention –  members speak with a highly trained, live person
  • Clarity – OTC benefits and products are confirmed, no guessing how much credit members have or what is covered
  • Confidence – ordering is easy and there is no embarrassment due to a declined member benefits card at the store
  • Convenience – Through ease of access, members can self-treat common illnesses
For more information about the ways in which Convey Health Solutions can help you manage your OTC program, contact us at OTCSolutions@conveyhs.com.