OTC Benefit Administration Technology

Comprehensive & Integrated OTC Technology

Specifically built to manage and support the supplemental benefits program, Miramar:OTC easily exchanges member data with client interfaces, and empowers advocates to provide a pleasant buying experience for members.


Provide your members with a coveted over-the-counter benefit without placing an administrative burden on your own staff and resources.
Built specifically to manage the supplemental benefits program, our end-to-end technology solution allows for integration, benefit management and compliance assurance.
Mobile App Technology
  • Fully integrated and responsive, the app technology mirrors our OTC online order functionality for both Android and iOS - leveraging all the same benefit information, balance details, order processing and tracking 
  • Increased level of accessibility for increased member engagement and an optimal mobile experience 
  • HIPAA compliant and secure with unique member log-ins, encrypted data and isolation from other apps on the member's phone
  • Product scanner functionality to support in-store purchasing with the OTC benefit card
Flexible OTC Solutions
  • Benefit structure and product selection configurable by plan
  • Comprehensive reporting suite
  • HITRUST certified security
  • Eligibility data exchange in your preferred format

OTC Technology Features

Our technology is specifically built, and powered by Miramar, to manage OTC benefits programs. As a result, you don’t have to worry about not being able to access the features and functionality that can empower you to optimally manage your OTC benefits program.
Do you want to discover exactly how Miramar:OTC can comprehensively support your needs? We invite you to explore how our technology can support your needs through:
  • Mobile App & Website Integration
  • Click-to-Chat with Live Advocates
  • Eligibility File Processing
    (All Formats - Including 834 or Flat Files)
  • Complete Shipping Integration
  • Catalog & Mailing Integration / Reconciliation
  • IVR / Dialer Integration
  • Member Interaction Tracking
  • OTC Debit Card Management
Benefit Management
  • Benefit Tracking for Multiple Plans & Varying Eligibility Criteria
  • Periodic Benefit & Reward-Based Benefit Models
  • Product Formulary Configurable Per Plan
  • Alignment with Clinical & Chronic Condition Management Programs
  • Integration of Fall Prevention Programs - Including PERS
  • Implementation of Wellness Incentive Programs
Compliance Assurance
  • Screen Pop-Up Alerts
  • Compliant & Consistent Scripting for CSRs
  • Role-Based Security Measures
  • Secure FTP File Transfer
  • Comprehensive CMS & Financial Reporting
  • OTC Benefit Analytics
For more information on how our OTC benefit administration technology solution can help you manage your OTC program and your OTC members, contact us at OTCSolutions@conveyhs.com.