OTC Program Security & Compliance

Led by our Chief Compliance Officer, a robust compliance team and a committed quality team, we operate as a First Tier, Downstream, and Related (FDR) entity– adhering to all CMS regulations.

Working with our technology team to properly maintain our IT systems (HIPAA, PHI, PCI, Privacy and Security), our compliance team focuses on upholding all regulatory requirements.

In addition to our clean desk auditing, OTC program quality assurance audits, adherence to the Seven Fundamental Elements of an Effective Compliance Program (OIG), and more, we have achieved HITRUST CSF® Certification in order to more fully manage risk, improve security posture and meet compliance requirements. Our Technology Enabled Services (TES) and Business Process Outsourcing and Technology (BPO)—as well as the supporting infrastructure—have earned Certified status for information security by HITRUST. Compliance and quality assurance are at the heart of everything we do.
Our flexible, user-friendly, secure OTC technology platform easily exchanges member data with client interfaces and empowers advocates to provide a pleasant buying experience for your members. 
For more information about how Convey Health Solutions can provide you with a secure and compliant OTC benefits program, contact us at OTCSolutions@conveyhs.com